Privacy policy

Last updated: 10 November 2026

This privacy policy explains what personal data we collect when you visit casadicampara.com or shop in our online store, why we use it, who we share it with and what rights you have.

1. Who we are

The online store casadicampara.com is operated by CDC – Casa di Campara, Sociedade Unipessoal, Travessa Quinta do Bispo 105, 8500-729 Portimão, Portugal ("we"). We are responsible for processing your personal data. For any privacy questions, write to us at sales@casadicampara.com.

2. What data we collect

  • Order and delivery data: first and last name, address, mobile number and/or email address, order contents, payment and delivery method.
  • Data you send us: messages via the contact form, email or social media, and your email address if you sign up for our newsletter.
  • Device and usage data: IP address, browser and device type, pages you visited, products you added to your cart and similar data collected through cookies and similar technologies.

We do not see or store payment card details – card payments (for orders outside Bosnia and Herzegovina) are processed by Shopify Payments.

3. Why we use your data

  • to receive, process, deliver and collect payment for your order (including cash on delivery);
  • to contact you about your order, delivery, return or complaint;
  • to answer your enquiries;
  • to send you our newsletter and offers – only if you have agreed, and you can unsubscribe at any time;
  • to analyse visits to the site and improve the store (e.g. Google Analytics);
  • to show and measure ads on Google, YouTube, Facebook and Instagram (e.g. Google Ads and the Meta pixel), in line with your cookie choices;
  • to prevent fraud and abuse and to meet our legal obligations (e.g. accounting and tax records).

4. Legal basis

We process your data because it is necessary to perform the sales contract (order and delivery), on the basis of your consent (newsletter, analytics and marketing cookies), on the basis of our legitimate interest (store security, improving our service, answering enquiries) and to comply with legal obligations. You can withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.

5. Who we share data with

We do not sell your data. We share it only with service providers that help us run our business, and only as far as necessary:

  • Shopify – the platform our online store and payment processing run on;
  • BH Pošta and other courier services – for delivery and cash-on-delivery collection;
  • Google (Analytics, Ads, YouTube) and Meta (Facebook, Instagram) – for analytics and advertising, in line with your cookie choices;
  • email, accounting and IT support providers;
  • competent authorities, where required by law.

6. Transfers to other countries

Some of our service providers (e.g. Shopify, Google and Meta) may process data outside Bosnia and Herzegovina and the European Union. In those cases the transfer is based on appropriate safeguards, such as the European Commission's standard contractual clauses.

7. How long we keep data

We keep order data for as long as needed to fulfil the order and handle returns and complaints, and for as long as accounting and tax regulations require. We keep newsletter data until you unsubscribe. We delete or anonymise other data when it is no longer needed.

8. Cookies

We use essential cookies without which the store cannot work (e.g. cart and checkout) and, with your consent, analytics and marketing cookies. You can change your choice through the cookie notice on the site or in your browser settings.

9. Your rights

Under data protection rules (including the EU General Data Protection Regulation – GDPR – and the regulations of Bosnia and Herzegovina) you have the right to:

  • request access to your data and a copy of it;
  • request correction of inaccurate data;
  • request deletion of your data or restriction of processing;
  • object to processing, including processing for direct marketing;
  • request that your data be transferred to another provider;
  • withdraw your consent at any time.

Send your request to sales@casadicampara.com. You also have the right to lodge a complaint with a supervisory authority – in Portugal the Comissão Nacional de Proteção de Dados (CNPD), and in Bosnia and Herzegovina the Personal Data Protection Agency of Bosnia and Herzegovina.

10. Children

Our store is not intended for people under 16 and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page, with the date of the last update at the top.

12. Contact

CDC – Casa di Campara, Sociedade Unipessoal
Travessa Quinta do Bispo 105, 8500-729 Portimão, Portugal
Email: sales@casadicampara.com
Phone: +387 60 347 5661